Traveling Tips


BY PLANE: Cancun International Airport, CUN, is located 15 to 20 minutes from Puerto Morelos.


Toll free number form  USA or Canada: 01-800-317-1921


BY BUS: ADO is the bus company that goes to Puerto Morelos.  The bus stop is on the side of the bridge, on the Federal Highway that connects Cancun with the south of the state of Quintana Roo. 


BY CAR: if you rather hit the road, renting a car may be the best way to move around.  Most of the main car rental companies in the world can be found in town, as well as in the airport. 



Puerto Morelos is located between Cancun and  Playa del Carmen,  14 miles from Cancun airport,  20 miles from Playa del Carmen, and 23 miles from Cancun.  Federal Highway 307 connects them all. 

You can get here from Merida using the Freeway 180, going through Leona Vicario, making a 205 mile trip, or through Toll road 180D going through Cancun.



Before beginning your trip, make sure you have all the documents needed to travel.  Remember that you have to keep them in a place that is easily accessible, like your purse or backpack. 

Do not forget to follow the recommendations given to board a plane, things you can take on your carry-on, or your documented suitcase.  You will avoid delays and having your belongings taken from you at the airport. 

If you are bringing medicaments, take photos of the doctor’s prescription and keep them in their original containers. 

Clothing: bring light and comfortable clothing.  If you prefers pants, bring those with light colors and made with light fabrics.  Shorts, t-shirts, pants, casual skirts, blouses and beach dresses are great for the warm weather in the area.  Bring a light sweater if you wish, and a shirt for more formal dinners.

Shoes: a pair of sneakers will be very useful for activities in the jungle, a pair of flip flop or sandals, and comfortable night shoes.

We advise you not to bring leather items or heels.  Remember that in the Caribbean most activities are on cobbled streets or sand. 


The weather is hot and sub-humid, with an average anual temperature of 79.7°F, maximum in summer of 95.9°F, and a minimum in winter of 55.4°F.   There is a 41% of sunny days, the same percentage as partly cloudy days, and an 18% of cloudy days. 

The period of prevailing trade winds is between February and July. After that comes a transition period from July to September, to give way to the “north” season, that goes from October to January. Hurricane season in the Atlantic, goes from June 1st to November 30th.  But the months with higher incidence are August, September, and October.



The official language is Spanish. However, the great tourist affluence and American and Canadian communities settled in this town have made English be adopted as a second language. So if you don’t speak Spanish very well, you will be able to communicate in English in most places and situations during your stay. 


Business hours

Generally, all businesses open Monday through Sunday, from 10:00 to 18:00.  There are no banks in downtown Puerto Morelos, but there are  well located ATM’s around.  On the other side of the road (west side) there  is a Bancomer bank open Monday through Friday, from 8:30 to 16:00. 

Restaurants opening hours varies greatly, usually lunch is from 13:00 to 16:00, and dinner from 18:00 to 22:30.


Tourist Police

Since 2016, when the municipality of Puerto Morelos was created, and with the objective of keeping the town as a safe destination in Quintana Roo, municipal president Laura Fernández Piña ordered the creation of the Tourist Police, who has the same powers as Public Security, and has a distinctive treatment to address visitors to the area, and this includes them being bilingual (Spanish-English).   



You should not drink tap water, only bottled or purified, water is not safe everywhere in Mexico. 


Emergency numbers

911 is the number you can dial in case of an emergency of any kind, to attend to the emergency in the least time possible. Through this number you can ask for Police service, Civil Protection, Fire department, ambulances or Red Cross; they also attend to psychological emergencies, and household violence, among others. 

Calls are attended to 24 hours, the 365 days of the year.Las llamadas se atienden 24 horas, los 365 días del año.

078 is the number for the “Los Ángeles Verdes” (Green Angels) of the Tourism Department. This radio patrol service in all the state of Quintana Roo gives assistance to travelers on the country’s roads, from 8:00 to 18:00 year round, covering the following services: 

Orientation and information on destinations, state and regional tourist services and attractions.

Mechanical support, and emergency radio communication.
Assistance in case of an accident. 
Assistance to people in general in case of a disaster.


Eco tips

  • Use biodegradable sunblock: in the cenotes, the use of sunblock or sunscreen, repellents, and lotions are prohibited because the chemical products severely harm the environment.  For this reason the only sunscreen you can use must be BIODEGRADABLE and ORGANIC.  In most of the cenotes they will ask you to take a shower to get rid of all chemical residues that may pollute them. 


  • Protect wild flora and fauna and their habitat:  don’t buy souvenirs or products made from wild plants or animals, or endangered species, don’t take pictures with them either, as these promote the catching of more specimens. Don’t take “souvenirs” as sea shells, corals, stones, plants, etc., from the place.  Think that the tourist that comes after you would like to find the place in the same conditions you did. 


  • Take care of the aquatic ecosystems:  when you dive or snorkel do it carefully to protect aquatic organisms that may get harmed  by the touch of a camera or fin, or even by the gentle touch of human hands.  Corals grow at a very slow pace, and breaking even a small fragment may mean the destruction of decades of growth.  By being careful you can avoid damages to these magnificent diving places that make take years to recover. \


  • Consume local: your trip may help contribute to the social and economic development of the destination you visit. Buy handcrafts and local products to support the economy of the place, and respect the principles of fair trade.  When you try to get a better price, have in mind the concept of fair salary.


  • Throw your waste in places indicated for it:  remember that if you throw organic wastes in natural areas, you are affecting the habits of the wild fauna.  Inorganic waste can take years to degrade, and during that time,  it can pollute the environment damaging the local flora and fauna, or the groundwater reserves.